Dear backers and tea drinkers,
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Easter just passed, we hope you all had a good time and that you are excited for the spring! We apologize for being a day late on posting this update so without further ado let's jump into the update.
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Clarification from last months update
We communicate that 6’000 machines have been delivered. As some of you pointed out, these are not option 2 backers, but the total amount of machines that we have delivered. Around 4’500 machines were delivered to Option 1 Backers and the rest was sold to retail (not our own stock).
Rest assured we are working hard according to the previously communicated plan where we will eventually fulfill all orders, both option 1 and option 2. We love all of you who made the dream of BRU come true and we can assure you that we will fulfill our promises to you as soon as we are able to. Please see previous updates for more information and below for the current status update.\xa0
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EU Option 1
Good news! You machines are getting very close. They are expected to arrive at our warehouse within the next two weeks. Please consider if you have moved recently and inform us about your new address atsupport@bru-tea.com. Once the machines have arrived we will start shipping to you as soon as possible.\xa0
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US Backer Option 1 - round 1 & 2
As communicated in our last update, the Chinese New Year caused a bit of delays. In combination with an issue identified in the production during testing we had to push the schedule one month forward so our plan now is to have your BRU machines ready to be shipped by the end of May.\xa0
We’ll reach out to confirm your delivery details soon.
Estimated arrival in USA: end of June- beginning of July.
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Canada Backers
We are continuing the work to secure the cETL certification for our Canadian backers. It is a slow and somewhat frustrating process but you can be sure that we are working on getting the certification done. As soon as we receive more information we will make sure to forward it to you.\xa0
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The app
We were thrilled to see that so many of our backers wanted to help out and be beta testers of our app and we want to thank you for your commitment to help out. The development is moving forward and currently we are in the final stage of testing and bug testing.We estimate that the app can be released within two weeksand we will inform you as soon as it is available for download.As always, we thank you for your support and patience.\xa0
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Option 2 Backers
As a startup, we're navigating challenging circumstances, yet our mission remains steadfast: to supply your machines as soon as our financial situation permits. The matter at hand isn't a question of if, but rather of when. We're optimistic and we are working on a setup for Option 2 backers and will communicate that in the next few months.\xa0
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And finally, we are happy to answer any questions atsupport@bru-tea.com\xa0
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Best wishes!
Team BRU
