Dear Pro1-X Backer,

We are delighted to share some exciting news with you. After a long and challenging journey, we are finally ready to proceed with shipping the remaining devices to our valued backers.

Here is the current shipping status:

• Wave 1:Users who completed the form sent on June 13th received their tracking details on June 19th. A total of 170 tracking codes have been updated on Indiegogo.
• Wave 2:Users who completed the form sent on June 18th received their tracking details on June 27th. A total of 57 tracking codes have been updated on Indiegogo.
• Wave 3:We are currently preparing 250 tracking codes for users who completed the form sent on June 27th, along with approximately 23 remaining from Wave 1.

Following the completion of these waves, we will proceed with delivering spare parts.

Devices that are unable to boot:

Devices currently being sent have been idle for some time and users have been reportingsome devices are not turning on upon receipt. Normally, the correct route to solve this issue should be to send it back to Fxtec for service. However, given how long and costly this process may take, the community has found an easy way to activate the Pro1-X without the repair service.

Thomas - a community member - found that by using rubber bands and wrapping it around the Power button tightly (making sure the button is constantly pressed)\xa0 while plugged with a charger, your Pro1-X will turn on after leaving it overnight.

Resources:

Additionally, we would like to remind you that you can still utilise alternative Operating Systems in your Pro1-X. Here’s a list of useful links for you to go check out:

Pro1-X Guides:

https://community.fxtec.com/?forumId=50

Alternative OS’s:

https://wiki.lineageos.org/devices/pro1x/

https://devices.ubuntu-touch.io/device/pro1x/

Please note, we strongly recommend to back up all partitions of your Pro1-X before you commence flashing an alternative OS. Thanks to our long term supporter - Mosen,\xa0 a complete guide for this can be found here:

https://community.fxtec.com/topic/3630-pro%C2%B9-x-backup-restore-and-repair-device-specific-partitions/?tab=comments#comment-62622

We sincerely apologise for the delay in fulfilling your order. We understand the frustration and inconvenience this has caused and truly appreciate your patience and support throughout this period.

Thank you for being a part of our journey.

Warm regards,

The Fxtec Team

\xa0